Troubleshooting
Troubleshooting

Articles by category

Addons
Getting “One of the plugins is invalid” error when installing add-ons
Booking Process
How to fix Verification Error on the LatePoint Booking Form
Service categories not showing during booking process
Add to Calendar link is not working
WordPress Users still can’t login, even when “Use WordPress users as customers” option is checked
When customers try login in to Customer Dashboard they are re-directed to the same login page again
General
How to Fix the “Error: Email Address Has to Be Unique” While Creating Appointments via Admin UI
How to update to version 5.1.0
I am getting “Invalid Request” error when creating or updating records
Data missing after update or your license key is not working
Error: unexpected ‘int’, expecting function…
New service is being created when trying to update exiting service.
Notification and Confirmation emails are not being sent
How does LatePoint send emails?
Prevent Agents being redirected to WooCommerce “My Account” Page when trying to login to LatePoint Agent Account
Google Calendar
LatePoint can not reach my website when setting up Google Calendar or Stripe Connect
Auto-sync of events from Google Calendar is not working
Google Calendar Connect shows app is not verified message
Google Authorization Error. Clicking Connect Button on Google Calendar not working
Payments Square
Error: Cannot read properties of null (reading: verifyBuyer)
Payments Stripe
LatePoint can not reach my website when setting up Google Calendar or Stripe Connect
Reminders
How to debug CRON jobs that send reminders
Twilio SMS
I followed Twilio setup, but text messages are not being sent
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CustomizationsGuidesTroubleshooting